Terms and conditions
THE CONTRACT BETWEEN US
By confirming your booking by paying the deposit you are agreeing to our terms and conditions.
We'd love to meet you, talk about your cats, and show you around our brand new facilities. Please contact us to make an appointment for a viewing.
HEALTH AND WELLBEING
Please ensure your cat's flea and worm treatments are up to date before arrival. If fleas or worms are found, appropriate treatment will be administered and charged accordingly. If this action is necessary Cawthorne Cat Hotel will take all reasonable measures to notify you in advance of any treatments given.
We reserve the right to refuse admission of any cats showing signs of illness pending veterinary advice. Owners must inform us at the time of booking and arrival of any medical history which may affect the cats stay, including any pre-existing or recurring medical conditions.
All cats over 6 months of age must be neutered or spayed.
If your cat should become unwell during their stay, we will refer them your vet (if they are in our local area) or to our own vet. You will be responsible for any fees; these must be paid on collection. We will always attempt to contact you or your emergency contact first. Veterinary consent forms must be signed prior to boarding. Although your cat is insured during their stay with us, our insurance does not cover pre-existing conditions and it is always advisable that cats are individually insured by their owners.
Cats are boarded at the sole risk of the owner and whilst every care will be taken, Cawthorne Cat Hotel cannot be liable for illness, injury or death of any animal in their care.
All cats must be vaccinated against feline enteritis and cat flu. Vaccinations must:
have been within the last twelve months
have been at least seven days prior to boarding
be valid until the end of your cat’s stay
If your cat is staying with us for a long stay, we are happy to take them to the vet for vaccination when due, with your agreement. You will be responsible for the cost of the vaccinations and a transport charge.
Please bring a copy of your cat’s vaccination card with you.
CATS SHARING ROOMS
Only cats from the same family home may share a room, at the owner’s request. We reserve the right to separate the cats if necessary, i.e. if they are not getting along. The appropriate charges will apply.
Fees are charged per day and include day of arrival and day of departure.
A minimum boarding fee of three day's stay applies (this covers the cost of deep cleaning). Christmas and school holidays – minimum 7 day stay unless special arrangements are made – please ask.
Double room rate is charged on Christmas Day, Boxing Day and New Year’s Day and Easter Sunday.
Prices are inclusive of heating, food and administration of medicines.
A deposit of 30% of the charges must be paid at the time of booking. The balance is payable at check-in.
Discount applies for bookings of 30 days or more. Please ask for details.
Payments may be made by direct transfer or cash.
If you have any further queries including the availability of dates or would like to make a reservation, please email or ring Jennifer on 07725 989358.
All cancellations must be made in writing, preferably by email. A deposit of 30% of the boarding fee is required to secure your booking which is refundable in full should you cancel with 30 days or more notice. Cancellations made less than 30 calendar days prior to the booking start date will incur the full booking charge unless we are able to fill your place. An invoice will be issued for the cancelled booking. If you have travel insurance, you may be able to claim.
FAILURE TO COLLECT
If you fail to collect your cat(s) within two weeks of the agreed pick up date, and all attempts to contact you or your emergency contact numbers have failed to get a response, your cat(s) will become the property of the Cawthorne Cat Hotel and may be re-homed.
CHECK IN AND CHECK OUT
We use an appointment system for arrivals and departures. Our opening hours are:
Monday to Saturday 09:15 – 12:15 and 15:30 – 17:30
Sunday 09:15 – 12:15
THINGS TO BRING WITH YOU
Current vaccination certificate for each cat.
Prescription food / medication if applicable.
Favourite toys, blankets, bed, brush, etc.