Cawthorne Cat Hotel – Coronavirus Update: 5th January 2021
We are open
We are open to provide an essential service. If you are moving house, decorating or having building work done, or are unwell and unable to care for your cats, we can provide safe, secure accommodation for them.
Coronavirus Control Measures
Our building and standard procedures are specifically designed with disease prevention and control in mind, for the protection of the cats who stay with us. This forms an excellent basis for our measures to limit the spread of COVID-19 between employees and visitors. We have carried out a COVID-19 risk assessment and added some additional procedures to reduce the risk of spreading the virus at our premises. These include:
One one customer is allowed in the building at time. We operate an appointment system. If you are early or late for your appointment you may have to wait in the car park.
Customers are required to wear face coverings and use the hand sanitiser provided on arrival.
All visits must be kept to less than 15 minutes. If you wish to spend additional time in your cat’s room to settle them in we can arrange this.
We disinfect all door handles / surfaces touched by customers after each visit.
If you have any COVID symptoms or have been advised to self-isolate or self-quarantine, please do not visit our premises.
We offer contact free drop offs and collections in our customer car park if you prefer not to come into the building.
During the national lockdown, we are not doing viewings, but please contact us to join the waiting list and we'll invite you for a viewing as soon as we are able to. As well as the information on our website you will find lots more photos and information about the service we offer on our Facebook page. You are also very welcome to phone for a chat and to ask about any concerns you have about your cat. If you would like to make a booking subject to a satisfactory viewing later when restrictions are lower, you are welcome to do this. If you're not happy with anything after your viewing, you are free to cancel your booking and we will refund your deposit.
Our cancellation policy is detailed in our Terms and Conditions here.
Please note we are waiving the 28 day cancellation period referred to in the Terms and Conditions during the pandemic. The 7 day cancellation period will apply until further notice. This means that if you cancel with more than 7 days notice, there are no penalties, other than losing your deposit.
If you know that you need to cancel your booking, please do inform us (preferably by email) as soon as possible.
We are taking new bookings by phone or email, or you can use the online booker.
We use a menu system which will includes all our guests' favourites. If your cat(s) are booked in for their first stay with us, we will send you a copy of the menu when you book. If your cat(s) require foods not on the menu, we will ask that you bring it with you. If your cat has stayed with us before, please let us know if their diet has changed so we can check whether we can supply the new diet.
We value our customers and appreciate your support
As a small business, we do appreciate your support in these challenging times. We urge all of our customers to follow the government guidance and remain safe and well. We look forward to welcoming you and your cats back.